Returns and Warranty

Returns & Warranties

This Returns & Warranties Policy sets out the guidelines for returning or exchanging items purchased on the KingSick Website (the "Website"). Please read this policy carefully before making a purchase.

Returns:

  • You may return most new, unopened items within 30 days of delivery for a full refund (excluding original shipping costs).
  • Items must be returned in their original packaging and in the same condition as they were received.
  • We cannot accept returns on used items, custom-made products, or items damaged due to misuse or negligence.
  • To return an item, please contact us at [email address removed] or call us at [phone number removed] to obtain a return authorization number (RAN).
  • You will be responsible for paying the return shipping costs.
  • Once we receive your returned item and verify its condition, we will process your refund within 7 business days.

Exchanges:

  • You may exchange most new, unopened items within 30 days of delivery for a different item of equal or lesser value.
  • Items must be returned in their original packaging and in the same condition as they were received.
  • We cannot accept exchanges on used items, custom-made products, or items damaged due to misuse or negligence.
  • To exchange an item, please follow the same return procedure as outlined above.
  • You will be responsible for paying the return shipping costs and any additional shipping costs for the exchange item.
  • KingSick Website will cover the shipping cost of sending you the replacement item.

Warranties:

  • All KingSick products come with a manufacturer's warranty against defects in materials and workmanship for a specified period. The specific warranty period varies depending on the product, but will always include a minimum of 12 months warranty.
  • To make a warranty claim, please contact us at info@kingsick.com.au with your proof of purchase.
  • We will then work with you to resolve the issue, which may include repair, replacement, or refund of the purchase price.
  • If a product is deemed faulty under warranty, KingSick Website will cover the shipping costs for both the return of the faulty item and the delivery of the replacement item.

Please note:

  • This Returns & Warranties Policy does not apply to products purchased from other retailers or marketplaces.
  • KingSick Website reserves the right to modify this policy at any time without prior notice.

Additional Information:

  • For more information on specific product, please visit the product pages on our Website.
  • For additional questions or assistance, please contact us at hello@kingsick.com.au.